Returns & Refund Policy — 30 Days No Questions Asked

At BusyPup, we want you to be completely satisfied with your purchase. That's why our returns and refund policy is clear, simple, and hassle-free.

How long do I have to return an order?

You have 30 days from the receipt of the product to request a full refund. You don't need to give a reason. If for any reason you are not satisfied, we make it easy for you.

How do I request a return?

To initiate a return, please email us at pureaquas@outlook.es with your order number. We will respond within 48 hours with detailed shipping instructions.

When will I receive my refund?

Refunds will be processed within 5 to 7 business days after we receive the returned product. The amount will be credited to the same payment method used for the purchase.

What if my product arrives defective or damaged?

If your product arrives in poor condition, we will send you a replacement or issue a full refund at no additional cost. Just write to us, attaching a photo of the product and your order number.

Who covers the return shipping costs?

Return shipping costs are covered by us in case of a defective or damaged product. For returns due to a change of mind, the customer assumes the cost of return shipping.

Our returns and refund policy is designed for you to shop with complete peace of mind. If you have any questions, please contact us at pureaquas@outlook.es and we will be happy to help you.